Student/Volunteer Role

Your main duties are to clean and feed any animals in the hospitals care and assist with the daily chores at the hospital which may include the rescue or collection of animals or supplies.
You are also required to help clean the hospital inside and outside, this includes sweeping, mopping, cleaning windows, washing up and general tidying and may also include basic maintenance.
All students/volunteers are asked to notify the manager/supervisor when stocks of cleaning supplies, gloves, feed and bedding, equipment etc. are running low.
While cleaning the animals, you are required to visually health check them for any problems and to notify the manager/supervisor if there are any concerns.
You are asked to notify the manager/supervisor if you notice anything unsafe/broken/not working inside or outside of the hospital. We also require you to inform us if you damage or break anything yourself.

Student/Volunteer Hours

Your working hours are 10am to approximately 6pm. Although this can vary according to season. We are much busier during spring and summer.
 We ask students and volunteers to come in at least one day a week (including college/bank holidays). 

Student/Volunteer Shift Arrangement

You are required to write your name on the hospital duty rota for the next shift that you will be attending in order that staffing levels can be organised in advance.
If for any reason you have to cancel your shift please call the hospital and let the manager/supervisor know in advance so we can try to arrange cover.
If you’re going to be late for whatever reason, please call and let the manager/supervisor know as soon as possible.
You can end your shift once all the duties are done for the day.
You must inform the hospital manager/supervisor when you’re leaving at the end of your shift, aside from courtesy this is a health and safety requirement.
If you do not wish to attend any longer, please let us know and why, this helps us form a strategy on retaining committed volunteers.
Non-attendance for 4 consecutive weeks with no reason will be assumed as resignation. You will not be eligible to re-apply.

Dress Code

You will require separate indoor and outdoor footwear.
Acceptable indoor footwear is plain coloured trainers/shoes.
Acceptable outdoor footwear is wellies, boots or similar.
You will need appropriate outdoor clothing i.e. jumper, trousers, warm jacket, thick socks etc. It gets very cold in the winter!
Jewellery is not to be worn except stud earrings and wedding rings. Any other jewellery not removed is worn at your own risk.
All staff are expected to wear casual but presentable clothing (ripped jeans, jogging bottoms and loud colours are not acceptable).

Health & Safety

Let the hospital manager/supervisor know when you arrive and leave.
All property (inc. vehicles, bags, mobile phones etc.) left at your own risk.
There are lockers at the top of the stairs

Be aware of the health and safety of yourself and others working around you.
Any injuries must be logged in the accident book (located in the office)
First aid kit is located in the staff room.
Emergency exits are the front door and back door.
If you notice a fire, shout and activate the fire alarms located next to the front door, next to the back door and next to the upstairs toilet, dial 999 and ask for the fire service and notify other members of staff and calmly and safely get yourself to the fire assembly point.
The fire assembly point is on the grass on the far side of the car park.
Fire extinguishers are located next to the front door, next to the back door and next to the upstairs toilet.
Do not use any cleaning products without being shown how to first.
Our Employer’s liability insurance certificate is located on the wall outside of the office, next to the health and safety poster.
Anyone under the age of 18 is not supposed to lift more than 15KG. If you choose to do so it is at your own risk.
If you’re unsure of ANYTHING please ask.

Code of Conduct

All students/volunteers are required to work quietly and calmly so as to not cause unnecessary stress to the animals. Most of our patients are wild and do not appreciate shouting, banging and contact with us.
You are required to complete all tasks to a good standard, and if unsure, ask.
All students/volunteers are required to follow confidentiality and security guidelines.
Students/Volunteers are not permitted to invite friends or relatives or bring their pets.
The wearing of headphones is not permitted.
We do not permit staff to take photographs or videos at the hospital without prior permission. The use of any pictures must also be approved due to security reasons and our RSPCA approved establishment agreement.
As with all medical establishments patient confidentiality must be adhered too.
We expect our staff to behave in a courteous and professional manner and consider that you are representing the charity if communicating with the public or other agencies. Any inappropriate comments or behaviour will reflect badly on our charity.

You can also download a copy of this page in word format to read carefully before applying.

Please download and  fill out the Volunteer Application Form in Word format  ( to complete on your computer) or in PDF that you can fill in by hand

Then send it along with a recent photo to: South Essex Wildlife Hospital, PO Box 8, Essex, RM17 5FF, or by email to:

If you would like to discuss any issues further please contact the hospital by phone and ask for the charity founder, Sue Schwar.